|
|
Home | Buy Online | Have a Party | Become a Party Consultant | Ecoletter | PDF | FAQ | News | About Us | Contact Us
All sales of products and services made by Eco Tiptoe Pty Ltd are subject to these standard terms & conditions, except where agreed otherwise in writing. DEFINITIONS: Eco Tiptoe whose trading name appears on your order and invoice. "You" and "Your" refers to the client or customer who purchases goods and/or services directly from us. 1. YOUR RIGHTS: You and We are protected by statutory (legal) rights, according to the laws of the State of New South Wales. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over-ridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance. 2. PAYMENT: We accept payment by cash, cheque, direct deposit, VISA card and Master card. Credit card transactions may sometimes be subject to a handling fee, but you will be notified of this before any such charge is made. If a credit facility is offered, payment must reach us within trading terms appearing on the invoice (except where agreed otherwise in writing). Where a client’s cheque is dishonoured, any Dishonour Fees charged to Eco Tiptoe by the bank will be passed on to the client. 3. OVERDUE PAYMENT: We reserve the right to charge interest on all overdue balances until the date that payment is received in full or alternatively, at our discretion, in line with legislation relating to late payment of commercial debts. Interest is charged from the invoice date onwards if payment is not received within 30 days (or as agreed otherwise in writing). 4. DEBT RECOVERY COSTS: All costs, charges and expenses incurred by us in recovering any debt shall be paid by you. If a payment made by cheque bounces, you shall be liable for all reasonable costs incurred as a result 5. TITLE: All goods remain our property until such a time as they have been paid in full, as per all invoices issued by us for those goods. Goods supplied may not be resold by you until they have been paid for in full, unless the new purchaser agrees to make the outstanding payment on your behalf at the time of delivery. If payment has not been received for goods supplied, we reserve the right to enter your premises and retrieve the goods for which monies are outstanding. 6. DELIVERY AND TRANSIT DAMAGE: Although we endeavour to process, dispatch and deliver orders promptly, no absolute guarantee is given of any dispatch/delivery timescales. Same-day dispatch is subject to the order being received earlier than that working day’s ’cutoff’ time but this may vary with workload or due to subcontractor/staff issues or around holiday periods. "Working day" is considered to be Monday to Friday, excluding holidays or any other day on which we or our warehouse is closed. Deliveries may be made any time between 8.30am and 5.00pm. Our standard delivery service covers the Sydney Metropolitan area and interstate and rural deliveries will be at a higher charge depending upon final destination. It is essential that someone will be at the delivery address to receive and sign for the goods. It is vital that you provide the correct address, in as much detail as possible, including a complete postcode. If the address or postcode you give is incorrect or you request a re-routing from the original destination (via us or directly to the courier), you will be charged for the re-routing costs at our standard carriage rates. If a package appears to be damaged before you open it, the consignment must be signed for with a note to that effect. Goods damaged in transit must be notified to us within 48 hours of receipt. You must keep all packaging as that may be required in event of a claim. 7. RETURNS: Before goods can be returned, whether for repair, replacement or refund, in order to ensure smooth and prompt handling, we must issue a RETURNS AUTHORISATION in order that we can track it accurately. Your carriage costs/charges are not refundable and you should use a suitably packed/insured/traceable carriage method. Items should be returned within seven (7) days of authorisation. Where the original purchase had the delivery charge waived (’Free Delivery’), you may be charged the delivery cost originally waived. Where a return is agreed, we may charge a restocking fee. In the case of DOA or mis-shipped units, you should advise us within 48 hours of receipt. 8. WARRANTIES & SUPPORT: All new goods sold by us are covered by the Manufacturers’ warranty terms, which differ depending on the product purchased. For any warranty claim, you must have your original invoice showing the product’s serial number. Do not attempt to repair, modify or open any product unless specifically advised by the Manufacturer to do so as this may invalidate the warranty. You need your proof of purchase (invoice) for all support/warranty issues. The warranty runs from the original invoice date onwards. If a fault does develop or is found, this must be notified to us promptly. 9. GOODS SUITABILITY: It is your responsibility to ensure that the correct goods and correct model are ordered for your purposes. Our Sales staff often recommend products that are considered suitable. 10. CREDIT CHECKING / VALIDITY: We reserve the right to liaise with credit reference and other agencies with regard to your status and submit information accordingly and in line with relevant legislation. 11. ORDERS / WEBSITE ORDERS: We reserve the right to cancel any order or withdraw any product for sale, without notice for any reason. 12. PRODUCT IMAGES: Images of products are for illustration purposes only and actual products may differ for the image shown. |
Please call us today on: +61 2 8005 6700
